Processing
Orders placed before before 5pm are shipped out the same day, orders placed after after 5pm are shipped out the next morning.
Shipping
We utilizer Mail Impex Global and DHL shipping services.
Nigeria
| Lagos | 1- 2 working days |
| Outside Lagos | 2- 4 working days |
Returns
Damages and issues
We have a 3 days replacement policy, which means you have 3 days after receiving your items to repost a problem.
To be eligible for a replacement, your item must be received damaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a replacement, you can contact us at cs@ziliah.com. If your request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any replacement question at cs@ziliah.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.